Testimonials

The following is feedback by customers to Trading Standards Buy with Confidence.  We have received permission from all of these clients to pass the feedback on to you.  Please also see http://www.buywithconfidence.gov.uk/ for feedback on our shops.

*Ratings are based on the symbols from the feedback cards with 5 representing the smiley face (Very Good) and 1 representing the unhappy face (Very Poor)

Feedback Ref

Customer comments (where this column is blank the consumer has not added any comment)

Would you recommend?

How would you rate the quality of goods/work carried out?*

How would you rate the level of customer service received?*

How would you rate value for money?*

118366

 

Yes

4    Good

5    Very Good

4    Good

118438

From the first contact onthe phone, in the shop and the engineers coming out to fit the stairlift, everyone has been extremely helpful and friendly showing genuine care

Yes

5    Very Good

5    Very Good

5    Very Good

118597

 

Yes

5    Very Good

5    Very Good

5    Very Good

118739

Jane has been a great help and support in selecting items to help with my disability. Thank you

Yes

5    Very Good

5    Very Good

5    Very Good

118984

 

Yes

5    Very Good

5    Very Good

4    Good

119085

Please tell them I am very happy both wth the lift and the way their staff done their job

Yes

5    Very Good

5    Very Good

5    Very Good

119130

Work very good team explained works very well high standard

Yes

5    Very Good

5    Very Good

5    Very Good

119291

Excellent severice and any questions answer with out looking up, great service and quality products

Yes

5    Very Good

5    Very Good

5    Very Good

August 2014:  Dawn Curry, our Luton manager, received the following assessment from a mystery shopping survey at the Mall. Luton, where she was awarded 100%: 'I would like to say that Dawn gave amazing service.  She was so friendly and asked questions about how she could help.  She immediately stopped what she was doing to help me and really put me at ease.  She should be applauded for excellent customer service'.

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